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Darrenof Guildford has published this review about Customer Services  working for A2 Hosting  and  A2 Hosting  has been emailed a link to support@a2hosting.com  in order to give them the right of reply



 

I've gone through a number of ISP's in my time and I rate this lot right up there with the good ones. Its all about customer service. My last ISP for example bought out by somebody, then somebody else and so on. I was left with 1/2 hour queue for the support line as they ended up with a large customer base and only a few technical support staff who were maybe not up to speed with the new product.

So I could not get something to work, basically I'm learning as I go along and don't really have a clue. So I read a book, googled things and for the life of me I could not see where I was going wrong. So I got on A2's live chat. They are just an ISP not a web developer but this guy had a look at my code and he saw it straight away. Told me where I was going wrong and an issue I had spent about 1/2 a day trying to sort was fixed in 10 minutes.

I thought really great customer service.


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